Terms & Conditions
General Terms & Conditions
1. Arrival & Departure
- Arrive no more than 5 minutes before your session.
- Wait outside until a staff member invites you in.
- Sessions last 45 minutes and end on time, ensuring smooth transitions.
2. Session Gaps
- We have a 15-minute gap between sessions to ensure calm transitions for reactive or sensitive dogs. Please respect this.
- These gaps also allow us to prepare for the next dog/s.
3. Respecting Others
The space is shared by dogs with varying needs. Please respect other clients’ privacy and space.
4. Toileting & Clean-Up
- Dogs must be toileted before arrival. There is a grass area outside the unit you can use before entering. Please ensure you pick up any mess and take it home.
- If accidents occur, please use provided markers to highlight the area for staff cleaning.
- There is a cleaning station in the room, however could you please make staff aware by using the markers.
5. Use of Space
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The enrichment room is for calm exploration by your dog. It’s not a playground for children, so please do not allow children to run around the enrichment room.​
6. Payment & Booking
- All bookings are made online and paid in advance.
- You may book the standard 45-minute sensory session or add the food option (+£2 per dog).
- There will a limit 3 dogs per session, but must be from the same household.
- If you dog/s struggle sharing, we would advise only one dog per booking.
7. Food Add-On
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If you choose the food option, we will hide the food before your arrival. Inform us of any allergies.
8. Bringing Your Own Food
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You may bring your own treats, but ensure all food is cleared before you leave. No leftovers should remain for the next dog.
9. Cancellation Policy
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Cancellations or reschedules must be made with at least 24 hours’ notice. Less than 24 hours may forfeit your fee.
10. Liability
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You remain responsible for your dog’s behaviour and any damages.
11. Health Requirements
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All dogs must be healthy and free from contagious conditions.
12. Data Privacy
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Your personal data will only be used for booking and will be kept secure.
13. Facilities
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Please inform us prior to your session if you require wheelchair access.
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There is a toilet on site, however this is not wheelchair accessable.
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Tea & Coffee making facilities are available in the sensory room. Please keep this area clean and tidy.
14. Aversive Training Equipment
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Sensory Dogs is committed to providing a safe, positive and low-stress environment for every dog that uses our facilities. Our approach is based on force-free, reward-based and welfare-focused principles.
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For this reason, aversive training equipment is not permitted to be used or worn by dogs while on the Sensory Dogs premises.
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This includes, but is not limited to:
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Electronic/shock collars (including remote training collars).
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Prong/pinch collars
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Choke/check chains
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Slip leads being used to tighten around the dog's neck as a training correction.
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Any other equipment designed to cause pain, discomfort, fear or intimidation in order to influence a dog's behaviour.
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If your dog normally wears any of the above equipment, we ask that it is removed before entering the Sensory Dogs facility and replaced with a suitable flat collar and/or well-fitted harness where appropriate.
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Sensory Dogs has been specifically created as a space where dogs can feel safe, explore freely and make choices without pressure.Â
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The use of equipment that relies on discomfort, pain or fear is therefore incompatible with the welfare standards and ethos of our facility.
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Sensory Dogs reserves the right to refuse or terminate a session if aversive equipment is being used and the owner is unwilling to remove it.Â
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No refund will be provided where a session cannot proceed as a result of this policy.
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By booking a session at Sensory Dogs, you agree to abide by this policy.